Refund policy
Returns & Refunds Policy
Right of Withdrawal
In accordance with applicable consumer protection laws in the EU/EEA, you have the right to withdraw from your purchase within 14 days of receiving your order, without providing any reason.
To exercise your right of withdrawal, you must notify us within 14 days of receiving the product.
You can contact us at:
Email: Bermuda@bermuda1383.com
Returns
To be eligible for a return, the item must:
- Be unused
- Be in the same condition as when you received it
- Be in the original packaging
Please include your order number or return form inside the package.
Returns should be sent to the following address:
Name
Street Address
Postal Code / City
Country
Return Shipping
Customers are responsible for return shipping costs, unless the item received is defective or incorrect.
We recommend sending the return using a trackable shipping service such as
DHL Express or a similar courier.
Return shipping costs are non-refundable.
Refunds
Once we receive and inspect your returned item, we will notify you regarding the approval of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days.
Damaged or Incorrect Items
If you receive a product that is:
- damaged
- defective
- incorrect
please contact us within 48 hours of delivery and include photos of the product.
We will arrange a replacement or issue a refund.
Exchanges
The fastest way to exchange an item is to return the product you have and place a new order.
Contact
If you have any questions regarding returns or refunds, please contact us:
Email: Bermuda@bermuda1383.com